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This case study is currently in progress

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Patient-Care Team Messaging System

1. Introduction

1.1 Problem Statement

Patients and care teams need direct lines of communication in person, over the phone, and electronically. Our My Vera app will serve as the standard "patient portal" facilitating bidirectional electronic messaging between patients and care teams.

Current healthcare communication faces several challenges:

• Long wait times for clinical responses.
• Cumbersome communication channels.
• Fragmented workflows for care teams.
• Lack of modern messaging experiences similar to consumer-grade solutions.

1.2 Objective

To create an easy-to-use, secure, and integrated messaging platform that:

• Enhances communication efficiency.
• Provides timely responses.
• Reduces administrative burden for care teams.
• Ensures compliance and documentation in the EMR.

2. Solution Vision

A modern, integrated messaging experience that is: